Sales Policy

Last updated: July 2026

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Thank you for choosing Kustro Gallery. This Sales Policy outlines the terms relating to purchases made through our website.

1. Ordering & Payment

Orders may be placed through the Kustro Gallery website using our secure checkout.

All prices and transactions are processed in Australian Dollars (AUD) unless otherwise stated.

Payments are securely processed through trusted third-party payment providers. Kustro Gallery does not store your complete payment information.

Orders will only be processed once full payment has been received.

2. Pricing

All prices displayed on our website are in Australian Dollars (AUD).

Prices may change without notice.

While we make every effort to ensure pricing accuracy, Kustro Gallery reserves the right to correct pricing errors where necessary.

Kustro Gallery reserves the right to cancel or decline an order where a pricing error or product listing error has occurred.

3. Shipping

We proudly ship throughout Australia and internationally.

Shipping costs and estimated delivery times are calculated during checkout.

Customers are responsible for providing accurate shipping information.

Kustro Gallery is not responsible for shipping delays caused by couriers, customs or circumstances beyond our reasonable control.

4. Returns & Refunds

If your artwork arrives damaged, please notify us within 48 hours of delivery.

Returns and refunds are handled in accordance with our Returns Policy and Australian Consumer Law.

Where a refund is approved, it will be processed to the original payment method used for the purchase.

5. Damaged Artwork

If your artwork arrives damaged during transit, please contact us immediately with photographs of both the artwork and the packaging.

We will work with you to resolve the issue as quickly as possible.

6. Order Cancellations

Orders may be cancelled prior to dispatch.

Once an order has been shipped, cancellation may no longer be possible.

7. International Orders

International customers are responsible for any import duties, taxes or customs charges imposed by their country.

These charges are not included in the purchase price or shipping costs.

8. Contact Us

If you have any questions regarding your order or this Sales Policy, please contact:

Kustro Gallery

35A Cabbage Tree Avenue
Avoca Beach NSW 2251Australia

Phone: +61 2 4308 8817

Email: info@kustrogallery.com

Website: www.kustrogallery.com

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