Returns & Damaged Goods:
Kustro Gallery does not accept returns, exchanges or damaged goods back under any circumstances, including change of mind or damage reported after delivery.
All artworks are carefully inspected before dispatch. The complete packing process is photographed and/or recorded, and these records are retained by Kustro Gallery as evidence of the condition of the artwork and packaging prior to shipment.
If an artwork is reported as damaged in transit, Kustro Gallery must be notified within 48 hours of delivery and clear photographs of the outer shipping box, protective tube, internal packaging and artwork must be supplied.
Kustro Gallery will provide its retained packing photographs and/or video footage, together with relevant dispatch information, to the shipping or transit company for their review and assessment.
Kustro Gallery will not accept the return of damaged goods. Any transit-damage claim will be handled through the shipping carrier’s own investigation and claims process.